myFirst Products
myFirst is a brand new collection by OAXIS for kids and teens. Focusing to bridge the void of electronic devices that provide parents with assurance, safety and engaging fun for their child.
Stay Connected Subscription
- GENERAL-How to set up and register myFirst Fone R1/R1s on myFirst Fone app.
- GENERAL-I have issue while using myFirst smartwatch, what should I do?
- GENERAL-If the kid’s smartwatch device is sent for servicing, is there any spare unit for use?
- GENERAL-Is there any warranty for the kid’s smartwatch device?
- GENERAL-I have decided to end the subscription plan right after the contract of 12 months ended. Do I have to return the SIM Card and kid’s smartwatch together?
- GENERAL-Will the myFirst Stay Connected subscription plan auto renew after 12 months?
myFirst Fone D3s
- GENERAL- In which country can I use myFirst Fone D3s?
- GENERAL- What type of SIM is required for using myFirst Fone D3S?
- GENERAL-How do I setup myFirst Fone D3s?
- GENERAL-How long does the battery last in standby mode?
- GENERAL-myFirst Fone D3s watch strap is broken, where can I buy the replacement strap?
- GENERAL-Which SIM card would be suitable for myFirst Fone D3s?
PCCW SIM
- How to activate the Free SIM?
- How much is the monthly subscription charges after the first 6 months free?
- What are the document required for the sign up?
- How long is the verification process? I did not receive any email on whether my verification is success?
- I have activate the FREE SIM card on website but still no network being detected on the watch.
- How do I manage my subscription billing?
myFirst Fone R1s
- GENERAL-What SIM do I use for myFirst Fone R1s?
- GENERAL-myFirst Fone R1s screen cracked and not responsive.
- GENERAL- What to do if there is water damage on myFirst Fone R1s ?
- GENERAL - myFirst Fone R1s smartwatch is not detecting my SIM card and showing no network, what should I do?
- GENERAL - How long does the Battery last? How to setup a longer Battery Life for myFirst Fone R1s smartwatch?
- GENERAL- How to add other contacts into the contact list for myFirst Fone R1s?
myFirst Headphones BC Wireless Lite
- How long is the battery life for myFirst BC Wireless Lite?
- How to charge myFirst Headphones BC Wireless Lite
- How to connect myFirst Headphones BC Wireless Lite to my device?
- How to Power OFF myFirst Headphones BC Wireless Lite
- How to Power On myFirst Headphones BC Wireless Lite
- How to reset myFirst Headphones BC Wireless Lite
myFirst Insta Wi Camera
- Does the thermal paper for myFirst Insta Wi BPA - Free
- How long should I wait for myFirst Insta Wi to be fully charged?
- How to change front facing camera and rear facing camera on myFirst Insta Wi?
- How to format the memory card for myFirst Insta Wi?
- How to load the thermal paper/sticker on myFirst Insta Wi?
- How to select photo on myFirst Insta Wi before printing?
myFirst Fone R1
- GENERAL- What sim can I use with myFirst Fone R1?
- GENERAL-myFirst Fone R1 screen cracked and not responsive.
- GENERAL- What to do when there is water damage on myFirst Fone R1?
- GENERAL - myFirst Fone R1 is not detecting my SIM card and showing no network, what should I do?
- GENERAL- What SIM card can I use for myFirst Fone R1 other than Singtel ,Starhub and M1? Can we use vivifi, circle life, giga, Singtel shared mobile?
- GENERAL - How long does the Battery last? How to setup a longer Battery Life for myFirst Fone R1?
myFirst Sketch Book
- APP – How do I link the Sketch Book device to the Sketch Book app?
- APP – What app do I need to download to sync the Sketch Book to my smartphone/tablet?
- APP – Where can I download the Sketch Book app?
- APP – Why are my drawings from the Sketch Book not appearing on my smartphone/tablet?
- BATTERY – Can I charge the Sketch Book on another device, such as laptop? Do I need to use a power outlet?
- BATTERY – Can I play with the device while it is charging?
myFirst Camera Insta 2
- Can I use other types of thermal printing paper sold in the market for myFirst Camera Insta 2?
- Can the myFirst Camera Insta 2 take videos?
- How do I insert/change the thermal printing paper/sticker for myFirst Camera Insta 2?
- How long does it take for myFirst Camera Insta 2 to be fully charged?
- I can no longer delete any data from the SD card even when I have already selected the Delete button on the screen as shown in the manual instructions. What can I do?
- I have run out of thermal paper. Can I still use the myFirst Camera Insta 2 to take photos?
myFirst Sketch (Sketch 8.5"/10"/12", Sketch II, Sketch Pro)
myFirst Camera 2
- Can I use a bigger memory card size rather than the 16GB given for myFirst Camera 2?
- How do I transfer my photos on the myFirst Camera 2 to my preferred device?
- Is the myFirst Camera 2 shockproof or waterproof?
- myFirst Camera 2 battery is fully charged but the camera would only be on for a few seconds or not switch on at all. What can I do?
- myFirst camera 2 is frozen on the load up screen. How do I solve this?
- What do the icons on the screen of myFirst Camera 2 mean?
myFirst Fone S2
- myFirst Fone S2 watch phone has been stolen / lost, what should I do?
- myFirst Fone S2 stuck at "Test Mode" screen
- Watch This First: Comprehensive Guide before using myFirst Fone S2
- Troubleshoot & FAQ
- What SIM do I use for myFirst Fone S2?
- WatchPhone S1 vs. myFirst Fone S2
WatchPhone S1
- Frequently Asked Questions
- What SIM do I use for WatchPhone S1?
- How to Use the WatchPhone
- Updating the WatchPhone's Firmware
- Editing APN Settings on the Watch Phone
- Troubleshooting