GENERAL- Can I use a different sim card when travelling abroad?
GENERAL-How to set up and register myFirst Fone R1/R1s on myFirst Fone app.
GENERAL-I have issue while using myFirst smartwatch, what should I do?
GENERAL-If the kid’s smartwatch device is sent for servicing, is there any spare unit for use?
GENERAL-Is there any warranty for the kid’s smartwatch device?
GENERAL-I have decided to end the subscription plan right after the contract of 12 months ended. Do I have to return the SIM Card and kid’s smartwatch together?
GENERAL-Will the myFirst Stay Connected subscription plan auto renew after 12 months?
GENERAL-Can I cancel the subscription if I have changed my mind? Do I need to return the kid’s smartwatch device?
GENERAL-Can I use the SIM card for other smartwatch or mobile phone?
GENERAL-Is there any roaming service & overseas call?

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GENERAL-  I am an existing StarHub/M1 customer, can I change my plan to myFirst Stay Connected?

OAXIS Support

August 15, 2022 14:58
Updated

No, you cannot change your plan to myFirst subscription. We will be providing a new number and SIM card in order to use the myFirst Fone S2 or myFirst Fone R1.

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