CALL - Why I can’t make a voice call to the R1 smartwatch but the smartwatch can call my phone?

Only Admin, Followers and Family Members whose contacts have been added into the contact list will be able to call the R1 smartwatch. This is to prevent R1 smartwatch from receiving stranger call.

To add the contact into the contact list, here are the steps:-

Go to Setting >>> Contacts >>> click the + sign on the top right to add approved contact. 

1. Followers - Allow Video call, Messages, GPS location and Phone Voice Call

2. Contact - Only allow phone voice call

In some of the countries, numbers are protected by Caller ID. Make sure the SIM card in both smartwatch and phone have subscribed to Caller ID, or else, the smartwatch would not be able to recognise the incoming number which is in the white list setup by the Admin. You can reconfirm by inserting the SIM card into your phone and make a call, make sure it does not show ‘No Caller ID’.