How to activate the Free SIM?

Visit https://myfirst.tech/freesim/ and follow the step below to activate the PCCW Sim.

Step 1. Identity Verification

As requested by all country’s governments to verify you are a real human signing up for this FREE SIM Card, we are required to verify your identity with a locally-approved photo identity through the Electronic Know Your Customer (eKYC) process. The eKYC verification process is run through an approved 3rd party, like using MyInfo via SingPass login in Singapore.

You will be notified by email when the verification has been approved.

Step 2. Activate the SIM Card

You will be taken to the SIM card activation Page Approve your browser to use the camera on your phone or computer to scan the IMEI number (located at the bottom of your packaging) or fill in the IMEI number manually, without the word “IMEI”.

Step 3. Sign-up myFirst FreeSIM Plan

Sign-up the FreeSIM plan with Unlimited data (6mth-term) and fill in your credit card information. There won’t be any charges for the first 6 months and users can cancel the mobile subscription plan anytime. Charges after the first 6 months vary in different countries, please refer to your country’s pricing.After submission, your SIM card will be activated in 5 minutes.

Now you can

1. Download myFirst Fone app from App Store or Play Store,
2. Turn on the watch and start your Stay-Connected journey. If you have already powered on the watch, restart the watch by pressing and holding 3 buttons together for 10 seconds.
3. Choose the setting of the watch, make sure Data Roaming is always switched ON and APN set to  "1-myFirst". In case you do not see APN option under setting , remove the simcard, reinsert then restart the watch by press hold 3 buttons together for 10second.
4. Do note the "Phone Call" function will be disabled on the watch as it is for voice SIM card usage. So, if you are using another Telco (NON TPG) then both voice and phone call functions will work.
   Under the FREE SIM plan, kids are able to use only "Voice Call" and "Video Call".

NOTE: Every time you remove the SIM Card slot or change a SIM Card you may need to restart the watchphone to reconnect to the mobile network.